FAQ
Frequently Asked Questions
Marketing-focused answers for product, customization, trade terms, sample lead time and shipping.
1. Q: What products do you manufacture?
A: We manufacture a full range of diamond drilling tools, including core bits, threaded dry/wet bits, hole saws, ring segments, and drill bit bodies.
2. Q: What industries are your products used in?
A: Our tools are widely used in construction, utility installation, stone processing, mining support, and infrastructure projects.
3. Q: What materials can your drill bits work on?
A: Our products are designed for reinforced concrete, brick walls, granite, marble, and other hard materials.
4. Q: Do you offer customization?
A: Yes. We customize by drawing, sample, and technical requirement to match your exact application.
5. Q: Do you provide OEM/ODM service?
A: Yes. We support both OEM and ODM for distributors, brands, and project buyers.
6. Q: Can I customize thread types?
A: Yes. Common options include M16, M22, and 1-1/4 UNC, with other thread standards available on request.
7. Q: Can I customize product size and length?
A: Yes. We supply standard sizes and can produce non-standard diameters and lengths.
8. Q: Can I customize packaging and logo?
A: Yes. We provide neutral packaging and full custom packaging with your logo and labels.
9. Q: Do you have certifications?
A: Yes. CE-related qualification support is available based on product type and destination market.
10. Q: Can you provide brochures or product catalogs?
A: Yes. We can send digital catalogs, product sheets, and technical references.
11. Q: How can I get a quotation?
A: Send us model/specification, size, quantity, and destination market, and we will reply with a fast quote.
12. Q: Which trade terms do you support?
A: We support EXW, FOB, CIF, DDP, and other Incoterms according to your shipping plan.
13. Q: Which markets do you serve?
A: We serve customers across the Middle East, Russia, India, Ukraine, Israel, and other international markets.
14. Q: Can I order samples first?
A: Yes. Sample orders are welcome before bulk purchase.
15. Q: How long is sample lead time?
A: Standard samples are usually ready in about 7 days; custom items depend on complexity.
16. Q: What is the lead time for bulk orders?
A: Typical lead time is around 30 days, subject to order volume and material schedule.
17. Q: Do you have ready stock?
A: Most items are produced by order to ensure correct specifications, especially for custom models.
18. Q: Can I mix different models in one order?
A: Yes. Mixed-model orders are supported to help you manage inventory and testing.
19. Q: What shipping methods do you support?
A: We support sea freight and express delivery, and can arrange shipment based on agreed trade terms.
20. Q: Do you accept long-term partnership or distributor cooperation?
A: Yes. We welcome long-term partners and offer dedicated support for qualified distributors.
21. Q: Where is your factory located? Can we visit?
A: Our factory is located in Shijiazhuang, Hebei, China, and factory visits are welcome by appointment.
22. Q: What payment methods do you accept?
A: We accept T/T, L/C, PayPal, and Alibaba Trade Assurance.
23. Q: Can you issue invoices?
A: Yes. We provide proforma and commercial invoices for payment and customs clearance.
24. Q: Can you sign an NDA?
A: Yes. We respect customer IP and can sign NDA agreements before project discussions.
25. Q: Do you provide product manuals or operation videos?
A: Yes. We provide PDF manuals and operation videos for easier installation and use.
26. Q: Do you offer after-sales service?
A: Yes. We provide warranty support and responsive solutions for confirmed quality issues.
Fast Inquiry
Send your specs for a quick quote.
Please include product model, size, thread, quantity, packaging request and destination market.
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